Effective November 1, 2026

Refunds — no return required

For a confirmed defective product, keep the item. We refund it without a return shipment.

Defective or damaged products

If your product arrives defective or damaged, contact Byside support with your order reference and a description of the problem. Where reasonably possible, keep clear photos of the item, packaging and shipping label. Send the initial request through our contact form; we will explain how to provide any needed evidence. We aim to reply within 2 business days.

Keep the product

Once the defect or damage is confirmed, you may keep the product. You do not need to ship it back, and we do not charge return postage or a restocking fee. A confirmed eligible claim receives a refund of the product price paid and any tax attributable to it. You do not have to accept a replacement or store credit instead.

Refund timing

We submit the refund to the original payment method within 15 calendar days after confirming the issue. Your bank or card issuer commonly needs a further 5–10 business days to display the credit; that bank processing time can vary. We will provide confirmation when the refund is submitted. We do not require you to wait for CJdropshipping to reimburse us.

Wrong item, missing parcel or failed fulfillment

If we sent the wrong item or your order does not arrive, contact us so we can investigate and arrange the appropriate remedy. We do not require the wrong item to be returned for a confirmed refund claim. If we cannot supply an unshipped order, we cancel it and promptly issue a full refund; a longer defect-review period does not delay a refund that must be made sooner by law.

No voluntary returns

We do not offer change-of-mind returns or refunds for an otherwise conforming product merely because you no longer want it. Do not send a product back to us, a warehouse or the address on the shipping label. This does not exclude a defect, non-delivery or other claim protected by applicable law.

Reporting and legal rights

Please report problems promptly, preferably within 30 days of delivery, so we can gather useful evidence. This reporting preference is not a waiver or reduction of mandatory rights. Damage caused by misuse after delivery is not an arrival-defect claim. Nothing in this policy limits rights or faster remedies required by applicable law.

You are shopping with Byside. CJdropshipping is our fulfillment provider; contact Byside support for order questions and refunds.

Contact Byside support. Include the email used at checkout and your Stripe confirmation or order reference. Never send card numbers, security codes or account passwords.